Customer service agents play a vital role in any organization by providing customer support and assistance. They are responsible for answering and responding to customer inquiries, resolving customer problems and complaints, and following up with customers to ensure satisfaction. Customer service agents must have excellent communication skills and be able to work under pressure and handle difficult customers

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Summary: Data analysts in the operation department is responsible for supporting the seals department and operation department with data-driven decision making and working with other departments to identify and implement data-driven solutions.  

Summary:  

Responsible for identifying and resolving system issues, analyzing system metrics, and writing and maintaining monitoring scripts and reports. System Monitoring Specialists must have strong technical skills, excellent communication and interpersonal skills, and the ability to work independently and as part of a team. 

Duties and Responsibilities:  

• Monitor the performance and health of IT systems 
• Identify and resolve system issues 
• Analyses system metrics to identify trends and patterns 
• Write and maintain monitoring scripts and reports 
• Work with other teams to ensure the smooth operation of IT systems 
• Proactively identify and mitigate potential system issues 
• Provide technical support to IT staff and other departments 
• Document system monitoring procedures and processes 
• Stay up-to-date on the latest system monitoring technologies and best practices 

Job Requirements

Diploma: Bachelor's degree in computer science, information technology, or a related field .

Certifications: one to tow years of experience . 

Technical competencies 

• Monitor the performance and health of IT systems 
• Identify and resolve system issues 
• Analyses system metrics to identify trends and patterns 
• Write and maintain monitoring scripts and reports 
• Work with other teams to ensure the smooth operation of IT systems 
• Proactively identify and mitigate potential system issues 
• Provide technical support to IT staff and other departments 
• Document system monitoring procedures and processes 
• Stay up-to-date on the latest system monitoring technologies and best practices 

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.