Customer service agents play a vital role in any organization by providing customer support and assistance. They are responsible for answering and responding to customer inquiries, resolving customer problems and complaints, and following up with customers to ensure satisfaction. Customer service agents must have excellent communication skills and be able to work under pressure and handle difficult customers

  The Information Security Engineer is responsible for designing, implementing, and maintaining the organization's information security policies, procedures, and technical safeguards. The role ensures compliance with regulatory requirements, industry standards, and best practices to protect sensitive customer and organizational data. This position is critical to mitigating risks and enabling the company to deliver secure fintech solutions to its clients.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Summary:  

Responsible for identifying and resolving system issues, analyzing system metrics, and writing and maintaining monitoring scripts and reports. System Monitoring Specialists must have strong technical skills, excellent communication and interpersonal skills, and the ability to work independently and as part of a team. 

Duties and Responsibilities:  

• Monitor the performance and health of IT systems 
• Identify and resolve system issues 
• Analyses system metrics to identify trends and patterns 
• Write and maintain monitoring scripts and reports 
• Work with other teams to ensure the smooth operation of IT systems 
• Proactively identify and mitigate potential system issues 
• Provide technical support to IT staff and other departments 
• Document system monitoring procedures and processes 
• Stay up-to-date on the latest system monitoring technologies and best practices 

Job Requirements

Diploma: Bachelor's degree in computer science, information technology, or a related field .

Certifications: one to tow years of experience . 

Technical competencies 

• Monitor the performance and health of IT systems 
• Identify and resolve system issues 
• Analyses system metrics to identify trends and patterns 
• Write and maintain monitoring scripts and reports 
• Work with other teams to ensure the smooth operation of IT systems 
• Proactively identify and mitigate potential system issues 
• Provide technical support to IT staff and other departments 
• Document system monitoring procedures and processes 
• Stay up-to-date on the latest system monitoring technologies and best practices 

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

• Assist the HR Officer in the development and implementation of the HR strategy.
• Ensure high standards of confidentiality to safeguard commercially sensitive information.
• Help HR Officer to complete the Pay Review process, Staff Attitude Survey and HR Business Planning process.
• Assist in administration and coordination of business and training related travel, processing of medical claim, overtime and relocation of all staff.
• Develop ,compensation and benefits packages and ensure the implementation process
• Assist in developing and implementing training and development plans and ensure the plan execution in smoothly manner
• Plan quarterly and annual performance review sessions and update employees records accordingly
• Maintain employee KPIs and target and ensure that accuracy of measurement tools.
• Inform employees about additional benefits they’re eligible
• Update employee records with new hire information and/or changes in employment status
• Maintain organizational charts and detailed job descriptions along with salary structure
• Forecast hiring needs based on business need and ensure recruitment process runs smoothly
• Ensuring new hire paperwork is completed and processed, also informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
• Develop and implement HR policies throughout the organization
• Ensure HR processes, procedures, and standards are updated, meet the company standard and well communicated to all employees
• Meets and exceeds expectations of employees by utilizing leadership skills and motivation techniques to maximize employee productivity and satisfaction
• Together with the Group HR Manager creates a positive work environment for all employees.
• To fulfill other tasks that may from time to time be required to be performed by the HR Manager or other Senior Management.
• Generate the relevant personnel administration reports as and when required.
• Attend to staff queries regarding details of their personal information and entitlements.

Qualification & Key Capabilities:

• Minimum of 2 years HR and administrative experience within a busy office environment.
• B.Sc. degree in Business Administration or equitant.
• Computer literacy with a good working knowledge Microsoft Office applications including word, excel, outlook etc.
• Ability to analyse information for preparation of reports and/or other documentation.
• Excellent interpersonal skills including the ability to maintain confidentiality.
• Ability to work on own initiative as well as part of a team.
• Excellent time management and organizational skills.

Summary: Data analysts in the operation department is responsible for supporting the seals department and operation department with data-driven decision making and working with other departments to identify and implement data-driven solutions.  

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

The IT Support Specialist provides first-line technical support to end-users, addressing hardware, software, and network issues. This role ensures the stability, security, and performance of the organization's IT systems, contributing directly to operational excellence and user satisfaction. It also involves documenting technical processes and assisting in implementing new technologies to support the organization’s strategic goals.