Summary: Customer service agents play a vital role in any organization by providing customer support and assistance. They are responsible for answering and responding to customer inquiries, resolving customer problems and complaints, and following up with customers to ensure satisfaction. Customer service agents must have excellent communication skills and be able to work under pressure and handle difficult customers .
Diploma: High school diploma or equivalent |
Experience: One to two years of experience in a customer service role |
Certifications: None required, but preferred |
Responsibilities
- • Sales our VAS service based on monthly target
- • Onboarding KYC merchant on our platform for prepaid cards
- • Receive and dispute all merchant issues such as card issuing, replacement, and top-up
- • Respond to customer inquiries and contact other colleges to clarify any ambiguity
- • Escalate unresolved issues to the supervisor and communicate internally with other functions to resolve the customer's issues and compliance
- • Follow up with customers to ensure high level of customer satisfaction and quality of services
- • Respond to all other tasks assigned by line manager which fall in your responsibility
Qualifications
- Higher Diploma: High school diploma or equivalent
- Experience: One to two years of experience in a customer service role
- Certifications: None required, but preferred
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
